Returns & Refunds
The CandyCall Store endeavors to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. As a policy, we do not entertain returns on products delivered in perfect, undamaged condition. A product is only eligible for return under the following conditions-
- A wrong product has been dispatched and in the event that a product does not match the item selected during order confirmation
- If you identify a quality or a manufacturing defect on the received product.
- If the product is received in a damaged condition.
However, if the product is wrongfully delivered (product doesn't match the item in the order confirmation) or if it has a genuine quality/manufacturing defect then we extend options for full refund or re-fulfillment of your orders!
1. Our return policy is applicable within 7 days from receipt of the product and applicable only for the following reasons: Damaged product, Manufacturing defect & incorrect product. The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners. You can reach us at firstname.lastname@example.org or at +919999931555 ( 10 AM - 9 PM ) to initiate a return.
2. Please send us 2 images (one of damaged part and one of the entire product) of the product for us to ascertain the reason for return. You can send us the images on email@example.com from where our Quality Assurance team will check the details in reference to its eligibility of return.
3. We will then get back to you with your Return Request Status within 2-3 days of receiving your request mail with pictures. Once your return request has been accepted, we will arrange a reverse pick up for the product in question. It usually takes about 2-3 working days for organising a pickup and 7-10 days for delivery at our warehouse. Once the merchandise is received back at our warehouse, our quality assurance team will check the merchandise and the refund process will get initiated within 2-3 days of receiving it.
Points to remember - Product must be returned with the original packaging Product should be unused and in the original condition. You will be asked to print 3 documents to be provided to the logistics company representative who comes for the pickup.
All refunds will be processed within 2-3 days of receiving the merchandise back at our warehouse. The refunds will only be made in form of Store Credits, Store Credits are the fastest way of refund, they are a form of money with no expiry date and no limitations on their usage and they are usually processed immediately on confirmation.